The Future: It's dangerous out there; what worked no longer works
Alan is an international speaker, corporate physician, futurist, strategist, motivator and author having addressed international conferences, Boards and Executive teams, management awaydays, retreats and sales conferences on five continents.
He is regarded as a leading thinker and exponent of corporate re-invention and customer engagement. More than 2,000 organisations worldwide have transformed their business model using approaches presented in his soon to be released book 'The Future Winners'.
Before the Coffee Break
Before the Coffee Break:
20 years of CRM - Will we get right in 2010?
09:45 Speaker/ Facilitator:
David will be exploring the question of why companies fail to get the benefits from CRM. He will reveal research about why so many CRM projects in the late 1990s failed to meet management's expectations. This is relevent for consultants today because according to some recent press articles and web chat, the success rate has not improved in 2008-2009. What lessons are being learned? The CRM success benefits can be substantial so companies continue to commission projects. If you want to help your clients have success with CRM, come and hear how you can make a difference.Before the Coffee Break
20 years of CRM - Will we get right in 2010?
Speaker:Agenda (as PDF download)
Cost (incl. VAT): Members £0; Non-members £30; Optional lunch £10
Payment: online (BOOK NOW top right)
Booking essential: Please confirm your attendance and details of any guests.
